DOA Guarantee

DOA (“Dead on Arrival”) Guarantee

1. TDCorals guarantees that all our animals are shipped in good condition. If, for any reason, the animal(s) arrive dead (DOA), you must contact us immediately, sending a photo of the bag(s) still sealed.

2. DOA warranty does not include shipping costs.

​3. The DOA guarantee will be made for the entire value of the dead animal(s), through credit in the tdcorals.com online store or replacement for the same product (with the cost of new shipping being the responsibility of the Consumer in all options).

​4. If the customer is not present on the first attempt to deliver the order, and it is delivered after more than 24 hours of transit, this DOA guarantee will be void.

​5. If the delivery address is the carrier's headquarters, it must be collected by the customer by the end of the day of arrival, otherwise the DOA guarantee will be void.